Your browser is unsupported

We recommend using the latest version of IE11, Edge, Chrome, Firefox or Safari.

Cancellations and No-Shows

It is UIC Transportation policy that paratransit passengers who establish a pattern or practice of excessive “No-Shows” or “Late Cancellations” shall be subject to suspension of service. This policy is necessary in order to recognize the negative impact “Late Cancellations” and/or “No Shows” have on the service provided to other passengers as well as the cost of providing paratransit Services.

A passenger is considered a “No Show” if the passenger(s) fails to board or fails to be ready to board at the scheduled pickup location when the driver has waited five minutes or more during the established window for service.

A passenger is considered a “Late Cancellation” if the passenger(s) cancels scheduled paratransit Service at any time one (1) hour or less before the beginning of the passenger’s scheduled pickup window.

Any combination of four Late Cancellations or No Shows in any consecutive 30-day period will be deemed excessive and is defined as a violation of policy. Passengers with excessive Late Cancellations/No-Shows will be subject to temporary suspension of service. Please note considerations for the number of violations will be made for more frequent users of the service, providing the number of violations do not exceed 10% of the total trips taken.